Help

Questions about an order, a listing, or selling on GameBuildMarket. For a problem with a specific order, start on that order's page — the record there is what we review.

Buying

You need an account to buy (register, then sign in). Open a listing, choose a license if the seller offers more than one, and pay.

Card payments are currently off. Checkout accepts USDC or USDT on Solana. If a seller has not added a payout wallet, you will not be able to pay for that listing yet.

After payment clears, files on a regular listing are delivered to the order page automatically when the listing has files attached. Custom gigs and listings without files stay in escrow until the seller uploads the delivery.

Escrow

Your payment is held by the platform; it is not sent to the seller at checkout.

• If the listing has files, those files are placed on your order when payment is confirmed, and a confirmation window starts. The window is currently 72 hours.
• If the seller still has to deliver (custom gigs, or a listing with no files), the payment stays held until they deliver. The confirmation window starts at delivery, not at payment.

You can confirm early on the order page, which releases payment to the seller. If you do not confirm and you do not open a dispute, payment is released when the confirmation window ends. Opening a dispute pauses that automatic release.

GameBuildMarket takes a 10% fee on completed sales. The seller receives the rest. On crypto payouts, a flat $0.50 network fee is also taken from the seller's share so the platform can pay the network fee.

Disputes

If something is wrong with a delivery, open a dispute from the order page before the payment is released. Either the buyer or the seller can open it. The form requires a written reason (at least 20 characters). Opening a dispute stops auto-release, and the order's activity log is what the team uses to review the case.

Seller payouts

Sellers must be approved (apply to sell) and, for crypto payouts, must add a payout wallet on the seller dashboard. The wallet on file at checkout is the one used for that order.

The seller's share is released when the buyer confirms delivery, or when the confirmation window ends with no dispute. Funds are not sent at the moment of the buyer's payment.

Refunds

There is no self-serve refund button for buyers. If you need a refund, open a dispute on the order page before the payment is released, or contact us if the window has already ended.

A refund of a crypto payment, when the team issues one, is the amount received minus the same flat $0.50 network fee, because the platform pays to send the refund. We cannot promise that network fees are returned.

Your account

Forgot your password? Reset it here. You can change your password and resend your email confirmation link from Account settings. We email you about your own orders (receipts, deliveries, disputes, releases and refunds) and never send marketing email.

To report a listing, use "Report this listing" on its page. Copyright owners can file a formal notice on the DMCA page.

How to reach us

The fastest way is the form below. You can also email [email protected] — mail there opens a ticket too. Include your order number if you have one. For an active order issue, open a dispute on the order page as well so the review has the official record.

If you already have a ticket, you can follow it (when signed in) on Your tickets.

We do not handle support over direct messages on listings, and we never ask you to pay or talk off-platform.

Open a support ticket

Tell us what you need help with. We will email you a ticket number and reply at the address you give us.

Policies: Terms · Seller Agreement · Original Work Policy · DMCA · Privacy